Watercrest of Lake Nona, A Senior Living Community / INDEPENDENT LIVING FACILITY with Memory Care Review ~

ONE STAR .... I DO NOT RECOMMEND

WE MOVED OUT WITHIN 90 DAYS!

DAY ONE!!! ....

MY MOTHER, in her wheelchair, WAS TRANSPORTED FROM SERENADES BY SONATA WEST ORANGE BY WATERCREST.  I HAD TO STAY BEHIND FOR THE ARRIVAL OF FURNITURE MOVERS TO TRANSPORT AND RELOCATE HER FURNITURE TO WATERCREST.

UPON MY ARRIVAL AT WATERCREST!!!

I FOUND MY MOTHER LOCKED in her room, ALONE, THROWN ON THE BED ON HER BACK FACING THE CEILING, UNCOVERED, SHAKING AND QUIVERING IN FEAR, PANIC AND DESPERATION!!!

While not as DANGEROUS as Serenades by Sonata LLC, it is EQUALLY POOR AND MISMANAGED !!

Community deposit was paid in Sept 2015. Contract signed Oct 2015. Move in Nov 2015. MOVE OUT FEB 2016. What appeared to be an outstanding property, QUICKLY turned into a nightmare.

THIS FACILITY IS LIKE A LOCK DOWN PRISON FOR THE RICH AND FAMOUS!!  

YOU ARE NOT PERMITTED TO ENTER INTO NOR EXIT FROM THE FACILITY WITHOUT AN ESCORT!!!  SO IF YOU NEEDED TO ANONYMOUSLY APPREAR AT UNSCHEDULED TIMES TO INVESTIGATE POSSIBLE AREAS OF CONCERN ABOUT THE CARE OF YOUR LOVED ONE OR THE FACILITY, YOU WOULD BE PHYSICALLY BLOCKED BY THIS ESTABLISHMENT!!!

THE DAY WE MOVED IN, WAS THE DAY WE BEGAN PLANNING TO MOVE OUT.

The room and clothing FREQUENTLY stank of urine!!

FOOD QUALITY WAS FREQUENTLY COLD AND POOR.

One meal served could not be chewed by ANY OF THE RESIDENTS PRESENT or cut with steel utensils.

HEATED DOG FOOD WOULD HAVE BEEN MORE TENDER for an elder population that may have dentures!!

The EXECUTIVE DIRECTOR, JENNY PHILLIPS, PRIDES HERSELF ON CORE VALUES OF INTEGRITY AND TRUST!  DO NOT TRUST OR BELIEVE HER!!!

This was NOT my experience.

HER overall evaluation would be POOR!!

Director of Memory Care, MARIOLA RODRIGUEZ, SEVERLY MICRO MANAGED by the Executive Director, Jenny Phillips would also receive a poor rating!

DO NOT EXPECT ANY ASSISTANCE FROM WATERCREST'S VICE PRESIDENT, MICHELE THOMPSON NOR THE OWNER JOANIE EITHER, SHOULD YOU NEED TO GO FUTHER UP THE CHAIN OF COMMAND!!

I GIVE THIS FACILITY ONE STAR!!  POOR!! 

INCLUDING THEIR OUTPATIENT THERAPY CONTRACTOR ~ PINNACLE HOME HEALTHCARE, INC.

I would also like to comment on PINNACLE HOME HEALTHCARE, INC., 7041 GRAND NATIONAL DRIVE, SUITE 212, ORLANDO, FLORIDA 32819 contracted by Watercrest Senior Living.  THEIR PHYSICAL AND OCCUPATIONAL THERAPISTS INCLUDING THEIR CORPORATE MANAGEMENT TEAM IS WORST THAN AVERAGE!!!

I thought this would have been our last move.

COULD NOT MOVE OUT FAST ENOUGH!!!

Our Business

The legal process is a funny business; as soon as anyone states that the glass is half full, soon enough there will be another legal representative to claim the glass is half empty or even if the vessel is even made of glass at all !!

THESE RESORT STYLE SENIOR LIVING COMMUNITIES AND FACILITIES ENSURE THEIR POWER OVER THE FAMILIES OF THE INFIRMED BY FORCING THEM INTO BINDING ARBITRATION AGREEMENTS WHICH ARE SKILLFULLY AND ARTICULATELY WRITTEN FOR THE CONSUMER TO LOOSE!!

My comments thoughout this WEBSITE, are my public opinion; since I AM CONSTANTLY BEING PRVENTED FROM PUBLICALLY SHARING MY PERSONAL EXPERIENCE AND STORY!!

MILLIONS OF PEOPLE HAVE OR WILL HAVE THE SAME NEGATIVE EXPERIENCES I HAVE EXPERIENCED STATED ON THIS WEBSITE.  

WRITE YOUR CONGRESSMAN AND SENATE LEADERS DEMANDING REFORM NOW!!!

YOU may not be able to help your loved one in a current situation, BUT YOU MAY BE HELPING YOURSELF, FOR IF YOU ARE A CAREGIVER TODAY, YOUR OFFSPRING WILL BE YOUR CAREGIVER TOMORROW ..... SO YOU WILL BE DOING YOURSELF A FAVOR TO RESPOND TO THE CHALLENGES YOU ARE FACING AND ARE EXPERIENCING TODAY!!

Who We Are

THE REVIEWS OF THESE GLORIFIED RESORT STYLE SENIOR LIVING AND/OR ASSISTED LIVING FACILITIES SOMETIMES CALLED OR REFERRED TO AS INDEPENDENT LIVING WITH OR WITHOUT MEMORY CARE ARE MY OPINION BASED FROM PERSONAL EXPERIENCE!!

THESE SENIOR LIVING AGENCIES, WEBSITES AND PUBLICATIONS WHICH ARE AVAILABLE TO ADVISE THE PUBLIC DO A POOR JOB OF DOING SO, BECAUSE THEY WILL ONLY REPORT, PUBLISH OR ACCEPT 5 STAR RATINGS AND EVALUATIONS, THUS A CONSPIRACY TO DEFRAUD THE CONSUMER, LETTING THE BUYER BEWARE!!!

THE INTEGRITY OF THEIR REVIEWS ARE EVEN MORE LAUGHABLE BECAUSE THEY ARE "VERIFIED", IF NOT WRITTEN, BY THE ADVERTISERS AND NOT THE SENIOR LIVING AGENCIES THAT REPORT THEM.

MOST ADVERTISERS HAVE THEIR OWN PERSONAL WEBSITES WHICH THEY CAN POST THEIR OWN "VERIFIED" REVIEWS.

IF YOU ARE NOT WEB SAAVY, THESE ADVERTISERS HAVE THE ABILITY TO DELETE ALL NEGATIVE REVIEWS, SO YOU WILL NEVER SEE NEGATIVE REVIEWS POSTED ON ANY WEBSITE WHERE THE ADVERTISER OR ADVERTISEMENTS PROVIDE PROFIT.

THE SENIOR LIVING AGENCIES, PUBLICATIONS AND WIDE WORLD WEB ONLINE WEBSITES DO NOT HAVE PUBLIC INTEREST  AS THEIR MAIN OBJECTIVE.  

THESE AGENCIES HAVE A CONFLICT OF INTEREST BY COLLECTING FEES FOR ADVERTISEMENTS, REFERRAL FEES, ROYALTIES AND COMMISSIONS FOR THEIR EFFORTS.

SO IN FACT, THEY MISLEAD THE CONSUMER, CONTROL AND MISREPRESENT PUBLIC OPINION AND THE MEDIA . 

THEY VIOLATE CONSUMER PROTECTION LAWS, TRUTH IN ADVERTISING AND ARE GUILY OF CONSUMER FRAUD.